Now more than ever, it’s time for credit providers to reassess their collections strategy to ensure it can withstand the flow on effects of a few tumultuous years going into 2024. Keep reading to learn how to prepare, what’s in store, and our expert tips.
Better Debt
Bringing together all corners of collections to share market insights and new perspectives, Better Debt shines a light on advancement and innovation in our industry. Watch past recordings or see future events to join the conversation live
Scalability & resilience: Setting your collections up for success with CPS230
Preparing for APRA's new CPS230 standards in time for the July deadline is front of mind for financial services. Hear the key themes from our experts and exactly what they mean for your collections. With Josh, David & PoliAI and Machine Learning Masterclass
Where do you start with implementing AI in Financial Services? Uncover everything you need to know straight from the experts, in this essential Masterclass. With Jo, Duhita, Josh & MikeScaling a global collections function
If you're thinking about scaling your collections, this episode is for you. Hear from scaling experts Klarna, on how they built their collections function from the ground up to then expand across continents. With Jan, Josh & HugoOur Collections insights
Guides, resources and data you can use to take your collections to the next level
Breaking down the six components of CPS230 and how they apply to all organisations
Unsure where to start with operational resilience? Unpack the six fundamentals that every organisation needs to better manage disruption and risk.Key takeaways from Better Debt: Setting your collections up for success with CPS230
Need to prepare for CPS230? Get expert advice from David Malcolm (PwC Australia) and Poli Konstantinidis (Prev. Experian & Latitude) on the new standards, and setting your collections up for success.How to maximise your dunning processes
With 27% of consumers saying they’d cancel their subscription if their payment fails, rehabilitating customers couldn’t be more time sensitive.Client stories
Read our Client Success stories and discover why InDebted is the collections partner for leading organisations
Product blog
Keeping you in the loop with our product releases, performance updates, and future plans
Google and Yahoo spam updates: How we achieved a spam rate of 0.2%
Collections emails impacted by new spam requirements? See exactly how we achieved a user-reported spam rate of 0.2%.How we use AI to increase email payments by 32%
Collections communications not landing with customers? See how AI-written collections emails increase payment conversions by 32%.The ins and outs of our Product Roadmap
Get the inside scoop on what's in store for our product, Collect this year.Newsroom
Stay on top of our big news, announcements and recent media coverage
Strengthening our Legal, Risk and Compliance function
We’re proud to have not just one, but two highly regarded leaders in the Risk, Compliance & Legal remit at InDebted. Laura White has joined InDebted as Chief Risk and Compliance Officer, while Tim Collins has been appointed as General Counsel.InDebted completes acquisition of Reminda, reigniting global M&A strategy
InDebted has announced the completion of its agreement to acquire Reminda, a leading debt collection agency headquartered in Sydney.InDebted launches into the UK, finding that 2 in 3 Brits dealing with existing debt collectors experience “stressful” treatment
Read findings from new research that highlights the impact of the broken debt collection industry in the UK on consumersInside InDebted
Stories about our team, culture, and purpose to change the world of consumer debt collection for good
How we built a 5-star Customer Experience team
Traditional debt collection isn’t renowned for a great customer experience, but at InDebted it’s core to what we do.Changing the debt collection industry for good, one positive experience at a time
Read why 2,000 customers rate InDebted as the top collections agency in the worldReflecting on 20 years in the collections industry and embracing a new chapter
With almost two decades of experience, read Tracy Glen’s reflections on her time in collections and where the industry is headed